Terms & Conditions

These Terms govern your relationship with the operator of the website available at https://truefortune-aussie.com in relation to your use of the services branded as "True Fortune" as reviewed on True Fortune (the "Site" and "Services"). By accessing or using the Site you agree to be bound by these Terms as amended from time to time. If you do not agree, you must not use the Site or Services. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

"Operator" means the private offshore entity trading as "True Fortune" and operating the online casino available via https://truefortune-aussie.com, presumed to be organised under the laws of Curaçao within the Antillephone N.V. 8048/JAZ licence framework, with ownership, corporate address and registration details not publicly specified.
"Site" means the website hosted at https://truefortune-aussie.com and any mirror, mobile or related domain used to provide the Services, including any content accessible via True Fortune in connection with the Services.
"User" or "Player" means any natural person who accesses the Site, opens an account, or otherwise uses the Services, whether or not they place Bets.
"Account" means a registered user account created on the Site for the purpose of accessing and using the Services.
"Services" means online gambling, betting and casino-style games, including but not limited to video slots, table games, live dealer games, and any ancillary services offered by the Operator via the Site.
"Bet" or "Wager" means any sum of real money or bonus funds staked by a Player on any game or event offered through the Site.
"Bonus" means any promotional funds, free spins, cashback, vouchers, or other promotional benefits credited to a Player's Account, subject to specific terms and wagering requirements.
"Wagering Requirements" means the total value of Bets a Player must place using Bonus funds and/or deposited funds before Bonus funds and any associated winnings may be withdrawn.
"Restricted Jurisdiction" means any country or territory where online gambling with the Operator is not lawful or where the Operator decides not to offer Services, including Australia where the Services are considered illegal offshore gambling under the Interactive Gambling Act 2001 (Cth).
"KYC" (Know Your Customer) means identity verification processes requiring documents or information such as identification, proof of address, and payment method verification.
"Payment Method" means any method used by the Player to deposit or withdraw funds, including credit/debit cards, bank transfer, e-wallets, and cryptocurrencies (where available).
"Business Day" means any day other than Saturday, Sunday, or public holidays in the Operator's principal place of business.

Account Registration

Eligibility and age requirements

Minimum age: You may only open and use an Account if you are at least 18 years old or above the minimum legal gambling age in your country of residence, whichever is higher. By registering, you warrant that you meet this requirement.
Legal capacity: You must have full legal capacity to enter into binding contracts. You may not use the Services on behalf of another person or entity.
Restricted Jurisdictions: The Operator targets offshore markets and its Services are considered illegal for persons physically present in Australia under the Australian Interactive Gambling Act 2001 and may be subject to ACMA blocking orders. You are solely responsible for ensuring that accessing and using the Services is lawful in your jurisdiction. The Operator does not accept any liability if you violate local laws.

Account creation process

Registration data: To open an Account you must complete the online registration form, providing at least your full name, date of birth, country of residence, email address, and a chosen username and password. The Operator may request additional information at any time.
Email verification: You may be required to verify your email address by clicking a confirmation link sent to you. The Operator may suspend or restrict Accounts with unverified contact details.
Single Account rule: You may hold only one Account with the Operator. Opening multiple Accounts, under any name or alias, is prohibited and may result in closure of all related Accounts, confiscation of Bonuses and winnings, and retention of balances where fraud or abuse is suspected.

KYC and verification

Identity checks: The Operator may at any time require KYC verification, including but not limited to:
- Valid government-issued photo identification (e.g. passport, ID card, driver's licence);
- Proof of residential address (e.g. utility bill, bank statement not older than 3 months);
- Proof of ownership for Payment Methods used (e.g. copy of bank card with masked digits, e-wallet screenshot).
Verification timing: KYC may be requested before any withdrawal, upon cumulative deposits or winnings reaching certain internal thresholds, or whenever suspicious activity is identified. Failure to complete KYC to the Operator's satisfaction may lead to suspension or closure of the Account and withholding of funds subject to applicable law.

User obligations

Accuracy of information: You must provide true, complete and up-to-date information at registration and keep it updated. Providing false or misleading information is a material breach of these Terms.
Password and security: You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must:
- Choose a strong, unique password;
- Not share your credentials with any third party;
- Notify the Operator immediately at [email protected] if you suspect unauthorised access.
Personal use only: Your Account is for your personal, non-commercial use. You must not act as an agent, or use your Account for pooling funds, syndicate betting, or any form of arbitrage.

Betting & Gameplay Rules

Placing bets and game participation

Game rules: Each game or product may be subject to its own specific rules, pay tables and instructions. By participating in a game, you agree to be bound by its rules as displayed on the Site.
Stake limits: Minimum and maximum Bets are determined by each game and may vary between games, tables or sessions. The Operator may adjust these limits at any time without prior notice.
Bet confirmation: A Bet is deemed accepted only when it is registered on the Operator's servers and reflected in your game history or balance. Screen or connectivity errors do not by themselves constitute acceptance of a Bet.
Currency: Bets are placed in the Account currency shown in your profile. Currency exchange costs, if any, are borne by you and may be applied according to the payment provider's or Operator's rates.

Modification and cancellation

Irreversibility: Once a Bet has been placed and confirmed by the system, it generally cannot be cancelled or modified by the Player.
Operator corrections: The Operator reserves the right to void, adjust or cancel any Bet, game round or payout if:
- A technical error, bug, malfunction or misconfiguration led to an incorrect result, payout or display;
- An obvious error (including but not limited to incorrect odds, mis-set limits, or clearly erroneous game behaviour) occurred;
- There is evidence or reasonable suspicion of fraud, collusion, abuse, or breach of these Terms.
In such cases, the Operator may restore the Player's balance to the amount prior to the erroneous round, or otherwise act in a manner deemed fair and reasonable.

Conduct in live casino, chats and gameplay

Respectful behaviour: When interacting with live dealers, support staff or other Players (including via chat), you must:
- Refrain from insults, threats, harassment, hate speech, discriminatory or defamatory remarks;
- Refrain from using obscene, sexually explicit or otherwise inappropriate language or content.
Prohibited conduct: You must not:
- Attempt to cheat, exploit game bugs, use bots or automated tools, or manipulate the outcome of any game;
- Collude with other Players or third parties;
- Use VPNs, proxies, or other tools to disguise your location for the purpose of evading geo-blocks, ACMA orders, or other regulatory blocks;
- Engage in money laundering, terrorist financing or any other unlawful conduct.
Enforcement: Breaches of conduct rules may result in one or more of the following: chat restrictions, game access limitations, cancellation of Bets, confiscation of winnings, Account suspension or closure, and reporting to relevant authorities where required by law.

Bonus Terms

Bonus activation and eligibility

Promotional offers: Bonuses may be made available via welcome packages, reload offers, free spins, cashback, loyalty schemes or targeted promotions. Each Bonus is subject to these Terms and any specific promotion terms displayed on the Site at the time of the offer.
Activation: To activate a Bonus, you may be required to:
- Enter a bonus code during deposit or in your account area;
- Opt-in on the promotions page; or
- Meet a minimum deposit amount.
If activation conditions are not met, the Bonus may not be credited.
Discretion: The Operator reserves the right to grant, deny or remove any Bonus at its sole discretion, particularly in cases of suspected abuse or where a Player's activity pattern indicates bonus-hunting behaviour.

Wagering requirements and timeframes

Standard wagering: Unless otherwise stated, Bonuses and any winnings derived from them are subject to wagering requirements. For example, a typical requirement may be 30x - 50x the Bonus amount and/or deposit amount; the specific multiplier, qualifying games and other conditions will be stated in the relevant promotion.
Time limits: Bonuses and associated wagering requirements must generally be completed within a specified period (for example, 7 - 30 days from crediting). Any unused Bonus funds and uncompleted wagering requirements after the deadline may be forfeited.
Bet size limits: While a Bonus is active, a maximum Bet size per spin/round may apply (for example, a particular amount per spin or hand). Placing Bets above the allowed maximum while a Bonus is active may constitute Bonus abuse and lead to confiscation of the Bonus and related winnings.

Prohibited games and actions

Game restrictions: Certain games may be excluded or contribute at a reduced percentage towards wagering requirements. High-RTP games, some table games, progressive jackpots, and certain slots may have reduced or zero contribution. Contribution tables are published in the promotion-specific terms where applicable.
Bonus abuse: Prohibited behaviours include (without limitation):
- Opening multiple Accounts to claim repeated Bonuses;
- Using low-risk betting strategies solely to clear wagering (e.g. betting on both red and black in roulette);
- Deliberately delaying game rounds or "parking" Bonus features for later play after wagering conditions are met;
- Depositing, receiving a Bonus, and then significantly increasing Bet size after a large win or after meeting a portion of wagering solely to maximise risk-free gains.
In such cases, the Operator may cancel Bonuses, void associated winnings, and restrict bonus eligibility.
Stacking promotions: Unless explicitly permitted, only one active Bonus is allowed per Player at any given time. Combining, stacking or overlapping promotions for the same deposits or Bets is not allowed.

Payments & Withdrawals

Deposits

Payment methods: Deposits may be accepted via selected credit/debit cards, bank transfers, e-wallets, prepaid vouchers and/or cryptocurrencies, depending on your location and availability. The Operator does not guarantee availability of any particular method at any time.
Limits and fees: Minimum and maximum deposit amounts depend on the chosen method and may be amended by the Operator without prior notice. The Operator may charge fees on deposits where indicated on the cashier page; third-party providers (e.g. banks, card issuers, crypto exchanges) may also charge independent fees.
Processing times: Deposits are usually processed instantly but may occasionally be delayed due to third-party processing, security checks or system issues. The Operator is not liable for delays caused by third parties.
Source of funds: You represent that all funds deposited are from legitimate sources and that you are the lawful owner of the Payment Method used.

Withdrawals

Withdrawal methods: Withdrawals are generally processed via the same Payment Method used for deposits, where possible. If a method does not support withdrawals, an alternative method may be selected subject to additional KYC checks.
Limits: The Operator may apply minimum and maximum withdrawal limits per transaction, per day, per week or per month, as stated on the Site. Larger withdrawals may be paid in instalments.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable time, for example within 1 - 5 Business Days, subject to KYC and internal risk checks. Actual receipt of funds also depends on third-party processing times and may take longer.
KYC and security: The Operator may withhold processing of withdrawals until required KYC checks are completed and may request additional documents, including updated ID, proof of address or Payment Method verification.

General payment terms; refunds and adjustments

Chargebacks: If a chargeback or reversal is initiated on any deposit, the Operator may:
- Deduct the amount of the chargeback and any associated fees from your Account balance;
- Void any winnings derived from the disputed funds;
- Close or suspend your Account and report the incident to relevant agencies or databases.
Refunds: As a general rule, Bets already placed are final and non-refundable. Refunds of deposits are granted only in exceptional circumstances and at the Operator's sole discretion, and may be subject to administrative charges and proof that no game play or Bonus advantage was taken.
Currency conversion: If your Payment Method is in a different currency than your Account, currency conversion will be performed at the prevailing rates applied by the Operator or the payment provider. Incurred conversion losses or fees are borne by you.

Limitation of Liability

Operator obligations

Fairness and integrity: The Operator aims to provide Services using reputable game providers and random number generation mechanisms designed to ensure fair and unbiased results. However, due to the offshore and opaque nature of licensing and ownership, independent verification of fairness may be limited.
Service availability: The Operator will use reasonable efforts to keep the Site operational but does not guarantee uninterrupted, timely or error-free access.
Information accuracy: While the Operator endeavours to ensure that information on the Site is accurate, it may contain typographical errors, inaccuracies or omissions and is provided "as is" without warranties of any kind.

Exclusions of liability

Technical failures: The Operator is not liable for any loss or damage arising from:
- Hardware or software failures, system errors, glitches or bugs;
- Network interruptions, delays or data loss;
- Third-party service failures, including payment providers or internet service providers.
Unlawful access: Use of the Services from Australia or any other Restricted Jurisdiction is at your own risk and may be unlawful. The Operator disclaims all liability for consequences arising from such use, including any enforcement or blocking actions taken by the Australian Communications and Media Authority (ACMA) or other regulators.
Consequential damages: To the fullest extent permitted by law, the Operator is not liable for any indirect, incidental, consequential, special or punitive damages, loss of profits, loss of data, or loss of opportunity arising out of or in connection with the use of the Site or Services.

Liability cap

Maximum compensation: Where the Operator is found liable to you in relation to a specific Bet, game round or transaction, its maximum aggregate liability shall not exceed:
- The amount of the Bet or Wager placed on the affected game or event; or
- Where no Bet is directly involved, the lesser of the amount deposited by you and remaining in your Account at the time of the event and an amount reasonably corresponding to the affected transaction.
Mandatory rights: Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law.

Intellectual Property Rights

Ownership: All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, underlying source code, game mechanics and user interfaces, is owned by or licensed to the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.
Permitted use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Site and Services for personal, non-commercial entertainment purposes only, in accordance with these Terms.
Prohibited uses: Without the prior written consent of the Operator, you must not:
- Copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content or software on the Site;
- Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Site's software, except where expressly permitted by applicable law;
- Use any automated tools (including robots, crawlers, scrapers, or similar technologies) to access or interact with the Site, except for indexing by general search engines for non-commercial search purposes.

Privacy & Data Protection

Privacy policy: The collection, use, storage and disclosure of your personal data in connection with the Site and Services are governed by the Operator's privacy policy as published on https://truefortune-aussie.com, as updated from time to time up to and including 2026.
Consent: By creating an Account and using the Services, you acknowledge and agree that your personal data will be processed in accordance with the privacy policy and applicable data protection laws (as far as they apply to the Operator's offshore operations).
Verification and compliance: You acknowledge that the Operator may process and share your information with third-party service providers for KYC, payment processing, fraud prevention and regulatory compliance purposes, including with authorities where required by law.

Changes to Terms

Right to amend: The Operator may modify these Terms at any time, including to reflect changes in services, technology, industry practice, or legal and regulatory requirements affecting offshore gambling and access from Australia.
Notification: Where material changes are made, the Operator will use reasonable efforts to notify Users through one or more of the following:
- Posting the updated Terms on the Site with a revised "effective date";
- Displaying a prominent banner or pop-up message upon login;
- Sending notice by email to the address registered in your Account.
Acceptance of changes: Continued use of the Site or Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using the Services and may request closure of your Account.

Termination & Suspension

Termination by the Player

Closure request: You may request closure of your Account at any time by contacting customer support at [email protected] or as otherwise indicated on the Site.
Remaining funds: Subject to KYC verification, bonus terms, and absence of fraud or other breaches, the Operator will process withdrawals of any real-money balance in accordance with these Terms. Active Bonuses or Bonus-derived funds may be forfeited upon closure.

Suspension or termination by the Operator

Grounds: The Operator may suspend or close your Account, and withhold or confiscate funds where permitted by law, if:
- You breach these Terms or any applicable game or promotion rules;
- You provide false, misleading or incomplete information;
- There is suspicion of fraud, collusion, bonus abuse, money laundering or other unlawful activity;
- You reside in or access the Site from a Restricted Jurisdiction, including Australia, or circumvent technological blocking measures such as ACMA IP blocking orders;
- Requested KYC documents are not provided, are incomplete, or are not satisfactorily verified.
Consequences: In case of termination or suspension:
- Bets already accepted may be settled or voided at the Operator's discretion;
- Bonuses and associated winnings may be cancelled;
- Real-money balances may be returned to you, withheld, or confiscated depending on the circumstances, evidence of wrongdoing, and applicable law.
Notification: Where lawful and practicable, the Operator will notify you of Account suspension or closure using the contact details in your Account. The Operator is not obliged to disclose details of its risk-management or fraud-detection procedures.

Governing Law & Jurisdiction

Governing law: These Terms and your relationship with the Operator in connection with the Site and Services are governed by the laws of Curaçao, without regard to conflict of laws principles.
Jurisdiction: Subject to any mandatory consumer protection rights that may apply, any dispute arising out of or in connection with these Terms, your use of the Site or the Services shall be submitted to the competent courts or, if the Operator so elects, arbitration bodies of Curaçao.
Regulatory note for Australian users: Accessing and using offshore online gambling services from Australia may contravene the Interactive Gambling Act 2001 (Cth) and may be subject to enforcement action and IP blocking by the Australian Communications and Media Authority. Nothing in these Terms constitutes a solicitation directed specifically at persons in Australia, and you remain solely responsible for compliance with the laws of your country or territory.

Contact Information

If you have any questions, complaints or legal notices regarding these Terms or the Services associated with True Fortune and the Site at https://truefortune-aussie.com, you may contact the Operator using the following details:

Customer Support Email: [email protected]
General Information Email: [email protected]
Website: https://truefortune-aussie.com
Telephone: Not specified.
Mailing / Legal Address: Not publicly specified; the Operator is an offshore private entity presumed to be organised in Curaçao under the Antillephone N.V. 8048/JAZ framework with unverified licence status.

Communications relating to legal matters should be clearly marked in the subject line (for example, "Legal Notice - Terms of Use"). The Operator will endeavour to respond within a reasonable time, subject to any applicable legal and regulatory constraints.