Responsible Gaming

Responsible gaming at True Fortune is based on the principle that online casino play should remain a form of entertainment, never a way to solve financial problems or a source of distress. The goal of this page is to help you take an informed, conscious approach to gambling, understand the risks, and use the available tools to stay in control. The operator behind truefortune-aussie.com commits to supporting you with clear information, practical limits, and human assistance so that you can recognise problematic behaviour early and seek help when needed.

Risk Awareness

Gambling can be enjoyable when it is carried out occasionally, with money you can afford to lose. It becomes a problem when it starts to affect your finances, relationships, work or studies, or mental health. Being aware of early warning signs is the first step in protecting yourself.

Signs of potential gambling problems

• Loss of control: Frequently betting more than you planned, chasing losses, or being unable to stop even when you intend to.
• Preoccupation with gambling: Thinking about the casino outside of play, planning the next session, or reliving past wins and losses.
• Increasing stakes: Gradually raising bet sizes or deposits to get the same level of excitement.
• Financial impact: Using money needed for bills, borrowing from friends or family, taking loans, or selling belongings to fund gambling.
• Emotional distress: Feeling anxious, irritable, depressed, or guilty after gambling, but still continuing to play.
• Hiding behaviour: Lying about the time or money spent, or hiding statements and devices from family members.
• Neglecting responsibilities: Missing work, studies, family duties or social commitments due to gambling sessions.

Self-assessment questions

Consider the following statements and ask yourself whether they apply to you "never", "sometimes", "often" or "almost always":

• I spend more time or money gambling than I originally intended.
• I gamble to escape problems, stress, or unpleasant feelings.
• I have tried to reduce or stop gambling but found it difficult.
• Friends or family have expressed concern about my gambling.
• I feel restless, irritable or upset when I cannot gamble.
• I have used borrowed money or credit to continue gambling.
• I prioritise gambling over work, study, or family time.

If you often recognise yourself in several of these statements, it may indicate a risk of gambling-related harm. We strongly encourage you to set stricter limits, consider self-exclusion measures, and contact professional support services listed on this page.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to maintain control. True Fortune, as presented on truefortune-aussie.com, encourages all players to use the available tools to manage both spending and time spent gambling.

Deposit limits (daily, weekly, monthly)

Where available in your account, deposit limits can usually be set by following a process similar to the one below (wording and exact menu names may differ):

1. Log in: Sign in to your player account on truefortune-aussie.com.
2. Open account settings: Go to "My Account" or "Profile" in the main menu.
3. Find responsible gaming tools: Select "Responsible Gaming", "Limits" or a similarly named section.
4. Choose deposit limits: Select "Deposit Limits" and then choose the relevant period - daily, weekly or monthly.
5. Enter your amounts:
   • Daily limit - e.g. AUD 50: you will not be able to deposit more than AUD 50 in any 24-hour period.
   • Weekly limit - e.g. AUD 150: total deposits from Monday to Sunday cannot exceed this amount.
   • Monthly limit - e.g. AUD 400: total deposits within a calendar month are capped accordingly.
6. Confirm and save: Confirm your chosen amounts. Increases may take effect only after a cooling-off period (for example 24 hours), while decreases often apply immediately, in line with safer gambling standards.

Important: If any responsible gaming function is not clearly available in your account, you should contact customer support at [email protected] and request manual assistance in setting or tightening your limits.

Time spent limits and session tools

Controlling the time you spend playing is as important as managing the amount of money you deposit. Where supported by the platform, you may use the following tools:

• Session timers: In your "Responsible Gaming" or "Play Settings" section, you may be able to set a maximum continuous session length (for example, 30, 60 or 120 minutes). Once reached, a reminder or automatic log-out will occur, prompting you to take a break.
• Reality checks: You can enable pop-up messages that appear at regular time intervals (e.g. every 30 minutes) summarising your session duration and net result. These messages are intended to help you review your play objectively.

Short breaks ("Time-Out" function)

If you feel that your gambling is becoming too intense, but you are not ready for a long-term self-exclusion, you should consider a short "time-out" where available:

1. Navigate to the tool: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out" or equivalent.
2. Select duration: Choose a short break period, typically between 24 and 72 hours, or up to a few weeks where the option exists.
3. Confirm time-out: Read the description carefully, then confirm. During the selected period, access to real-money play should be blocked.
4. Use the pause constructively: During this time, reflect on your recent gambling, review your finances, talk to trusted people, and consider whether stricter measures such as longer self-exclusion are appropriate.

If an automatic time-out function is not present, you may request a manual temporary block by contacting customer support at [email protected].

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel that they are losing control over their gambling or are already experiencing harm. It involves voluntarily blocking access to your account for a defined period or permanently. Once activated, it should not be reversed before the chosen period expires.

How to request temporary or permanent self-exclusion

1. Access the self-exclusion menu (if available):
   • Log in to your True Fortune account via truefortune-aussie.com.
   • Go to "My Account" or "Profile".
   • Select "Responsible Gaming" and then "Self-Exclusion" or an equivalent option.
2. Select the exclusion period:
   • Short-to-medium terms (e.g. 6 months, 1 year, 2 years).
   • Long-term or "until further notice" options, which may be treated as permanent.
   • In line with best practice, periods should range from at least 6 months up to lifetime exclusion.
3. Confirm your decision: Carefully read the description of consequences and tick any check box or confirmation field. You may be asked to re-enter your password or respond via email to validate that the request is voluntary and informed.
4. Contact support if self-service is unavailable: If you do not see a self-exclusion option in your account, you must email [email protected] from your registered email address, with a clear request for self-exclusion and your desired period (minimum 6 months). Keep a copy of your request for your records.

Consequences of self-exclusion

• Access to the account: You will not be able to log in or place bets for the duration of the self-exclusion. Attempts to create new accounts should be avoided; if detected, such accounts may be closed.
• Marketing communications: Reasonable steps should be taken to stop sending you promotional emails or SMS messages. If you still receive them, contact support and request removal from all marketing lists.
• Existing balances and withdrawals:
  • In many cases, you should be able to withdraw any remaining real-money balance, subject to standard verification and terms.
  • Bonus funds may be treated according to the applicable bonus terms and may lapse on exclusion; you should enquire with support.
  • Self-exclusion is not a guarantee of refunds for previous losses.
• Reactivation:
  • For fixed-term exclusions, access should only be considered after the period ends, and often only following an explicit request and cooling-off reflection.
  • For lifetime exclusions, re-opening accounts is generally not recommended and may not be allowed.

Important legal and safety note for Australian users: According to the Interactive Gambling Act 2001 (Cth), the provision of many forms of online casino gambling to persons in Australia by offshore operators is prohibited, and the Australian Communications and Media Authority (ACMA) issues blocking orders against such services. True Fortune, operating under an offshore Curacao framework via truefortune-aussie.com, may appear in ACMA enforcement and blocking lists. Self-exclusion on a single offshore site does not substitute Australian-wide blocking or harm-minimisation measures. You are strongly encouraged to register with Australian and regional blocking systems and seek local help, as detailed below.

Support Resources

Professional assistance is a key element of responsible gaming. The operator information for True Fortune indicates that it is an offshore service targeting Australian players under a Curacao 8048/JAZ sub-licence framework, and ACMA has treated such services as illegal offshore gambling. Because of this, you should rely primarily on independent, reputable support services and self-exclusion schemes in your own jurisdiction.

Local support for Australia

The following Australian services specialise in gambling-related support and are generally free, confidential, and available to people affected by their own or someone else's gambling:

• National Gambling Helpline (Gambling Help Online - AU):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services on request
• Lifeline Australia (crisis support):
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7
  • Focus: Emotional crisis support and suicide prevention, not gambling-specific but highly relevant if gambling is causing severe distress.
• State and territory gambling help services: Each Australian state and territory funds its own free gambling counselling services (for example, Gambling Help Queensland, Gambler's Help Victoria, NSW Gambling Help). You can usually find the relevant service through the Gambling Help Online portal or your state health department website.

These services are independent of truefortune-aussie.com and offer confidential advice, counselling, and referrals. They will not share your information with the operator.

International support organisations

Self-exclusion schemes by country

Self-exclusion on truefortune-aussie.com is limited to that particular operator and does not prevent you from accessing other gambling sites. Where possible, you should use national or regional multi-operator self-exclusion schemes, such as:

• United Kingdom - GamStop:
  • Website: gamstop.co.uk
  • Scope: Free service that allows players in the UK to self-exclude from all participating licensed online gambling companies for a chosen period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Website: Through the Dirección General de Ordenación del Juego (DGOJ) portal.
  • Scope: National register for self-exclusion from licensed gambling operators in Spain.
• Other EU countries: Several European states (e.g. Sweden, Denmark, the Netherlands) offer national registers allowing residents to exclude from all licensed operators in that jurisdiction. Players should check the website of their national gambling regulator.

Note for Australian players: Australia does not currently operate a single nationwide online casino self-exclusion register for offshore sites. However, state and territory regulators and many land-based venues provide exclusion programs, and banks may offer online gambling blocks on cards or payment channels. Check with your bank and your local regulator for available tools.

Blocking apps and technical tools

Technical blocking tools can help you limit access to gambling content across devices:

• Gamban: A paid software solution that blocks access to most online gambling websites and apps once installed on your device. Website: gamban.com.
• BetBlocker: A free app and software tool allowing you to block access to a wide range of gambling sites for a chosen period. Website: betblocker.org.
• Device and browser filters: You can also use general web filters and parental control tools to add gambling websites to a blocked category.

These tools are managed independently from truefortune-aussie.com. They are particularly useful when combined with self-exclusion and professional support.

Family and affected others

Gambling can affect not only the player but also family members, partners, and close friends. Many support organisations have dedicated services for affected others, including counselling, financial guidance and peer support groups. See the "Help for Family" section below for more detail.

Confidentiality note: When you contact any of the above services, your conversations are confidential within the limits of the law in that jurisdiction. They do not share your information with True Fortune or truefortune-aussie.com. If you are in immediate danger or experiencing severe distress, contact local emergency services.

Help for Family

If someone close to you is experiencing gambling problems, you may feel worried, frustrated, or unsure how to help. It is important to remember that you are not responsible for their behaviour, but you can play a constructive role in encouraging them to seek support, while also protecting your own wellbeing.

How to talk to a person with gambling issues

• Choose the right moment: Speak when both of you are calm and there is enough time for an honest conversation.
• Use non-judgmental language: Focus on specific behaviours and their impact rather than attacking the person. For example: "I am worried because I have noticed we are struggling with bills, and I think gambling might be part of the problem."
• Listen actively: Allow them to express how they feel without interrupting. Denial and defensiveness are common; avoid arguments about exact amounts lost and emphasise concern for their wellbeing.
• Offer practical support: Encourage them to read this responsible gaming page, set limits or self-exclude, and contact professional services together, if they agree.
• Set boundaries: It is acceptable to say no to lending money or covering gambling-related debts, and to protect joint accounts and family finances.

Support resources for family members

Several organisations provide specific assistance for partners, family members and friends of people with gambling problems:

• Gambling Help Online (AU): Offers resources for affected others, including information on financial and emotional impacts: gamblinghelponline.org.au.
• State-based services: Many Australian state programs (such as Gambler's Help Victoria) provide family counselling and group support sessions at no cost.
• Online forums and chats:
  • Gambling Therapy forums include dedicated spaces for families and friends: gamblingtherapy.org.
  • Some national helplines maintain moderated online communities where relatives can share experiences anonymously.

Recommended next steps for families

• Seek professional advice:
  • Contact an Australian gambling help service or mental health professional (psychologist, psychotherapist or counsellor) experienced in addiction.
  • Consider joint sessions if the person with gambling issues is willing, but remember that you can seek support for yourself regardless of their participation.
• Protect finances:
  • Review joint bank accounts and consider separating finances where necessary.
  • Talk to your bank about gambling blocks on cards and transaction monitoring.
• Look after your wellbeing:
  • Make time for your own activities, social support, and, if needed, counselling for yourself.
  • Call crisis helplines (such as Lifeline 13 11 14 in Australia) if you feel overwhelmed, anxious, or at risk of harm.

truefortune-aussie.com cannot provide legal, financial or therapeutic advice to family members, but strongly encourages the use of specialised, independent support services.

Operator's Commitment

The operator behind True Fortune, operating via truefortune-aussie.com under an offshore Curacao 8048/JAZ licensing framework (status described as unverified/weak), acknowledges the importance of responsible gaming and harm minimisation, even where local regulatory oversight (for example, in Australia) treats its services as illegal offshore gambling. Within the practical and technical limits of its platform, the operator commits to implementing a series of internal procedures designed to identify and reduce gambling-related risks.

Internal risk checks and behaviour monitoring

• Behavioural analysis: Transaction and gameplay data may be monitored for patterns that can indicate elevated risk, such as unusually long sessions, rapidly increasing deposits, repeated failed deposit attempts, or frequent attempts to cancel withdrawals.
• Automated alerts: When certain thresholds are met (for example, high deposit frequency in a short time), automated notifications may be triggered, prompting the player to review limits or take a break.
• Promotion controls: The operator may restrict or remove bonus offers and promotional communications for accounts that show signs of excessive or risky play, or that have requested limits or self-exclusion.

Proactive communication and interventions

Subject to applicable privacy obligations and the information you provide on registration, the responsible gaming team may take the following actions when risk indicators are detected:

• Informative messages: Display on-site messages or send emails reminding you of available tools (limits, time-outs, self-exclusion) and independent support services.
• Direct contact: In some cases, support staff may contact you via email using the address registered on your account (for example, to clarify your wishes regarding limits or to confirm a requested self-exclusion).
• Account restrictions: The operator may, at its discretion, apply temporary restrictions to your account (such as pausing play or limiting deposits) where there is strong evidence of problematic behaviour, or where doing so is necessary to comply with applicable policies or licensing conditions.

Conditions for support-initiated contact: Contact regarding responsible gaming may be initiated when:

• You request help or mention gambling-related concerns to customer support.
• You submit a self-exclusion or limit request that needs clarification.
• Internal monitoring flags specific risk patterns (e.g. very high or rapidly escalating spend, repeated time-out requests).

Important regional compliance note for Australia: Because offshore online casino services targeting Australians are considered illegal under the Interactive Gambling Act 2001, and ACMA has issued blocking orders against domains associated with True Fortune in 2022 - 2024, Australian players should prioritise local legal protections and independent support resources. Any internal responsible gaming measures offered by an offshore operator do not replace rights and remedies available under Australian law, nor do they confer any official approval from Australian regulators.

Updates

Responsible gaming standards and legal frameworks, particularly in Australia, continue to evolve. True Fortune, as described on truefortune-aussie.com, reserves the right to update this Responsible Gaming page to reflect changes in:

• Applicable laws and regulations in the jurisdictions it targets or operates from (including changes to the Interactive Gambling Act 2001 and ACMA enforcement practices).
• Its own internal policies, risk-detection tools, and responsible gaming procedures.
• Available player protection tools, such as new limit types or updated self-exclusion mechanisms.
• External support contacts, helplines, and blocking software providers.

Notification of changes:

• Updated information may be published directly on this page, accessible via the footer or help sections of truefortune-aussie.com.
• In the case of material changes (for example, significant modifications to self-exclusion processes or contact details), the operator may also use email notices sent to the address registered on your account, and/or display banners or pop-up messages after login.

You are responsible for reviewing this page periodically to stay informed about the current responsible gaming measures and resources that apply to your use of the service.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or self-exclusion, or would like to provide feedback on the protective measures available at True Fortune as presented on truefortune-aussie.com, you can contact the operator using the details below.

Responsible gaming contact details

• E-mail (primary support and responsible gaming): [email protected]
• E-mail (general information and policy queries): [email protected]
• Phone: Not specified. If telephone support becomes available, the number and hours of operation will be added to this section and, where appropriate, communicated via the website or email.

Feedback and self-control requests

You are encouraged to contact the responsible gaming team if you:

• Require assistance in setting, modifying, or tightening deposit or time limits.
• Wish to request a temporary time-out or long-term self-exclusion (please state the desired duration clearly).
• Believe that your gambling has become problematic and need guidance on available internal tools and independent help services.
• Have suggestions on how the operator's responsible gaming measures can be improved.

While a dedicated online contact form is not currently specified, you may include the following information in your email to help the team respond effectively:

• Your full name and registered username or email address on truefortune-aussie.com.
• A clear description of your request (e.g. "Set daily deposit limit to AUD 50"; "Self-exclude for 12 months").
• Any urgent concerns about your gambling behaviour or that of a family member who uses the service.

Confidentiality and data use: Information you provide to the operator's support team will be handled in accordance with its privacy policies and used for the purpose of addressing your query, applying requested limits, or improving responsible gaming measures. For independent and confidential counselling, you should always contact the external services listed under "Support Resources", as they are not affiliated with the operator and are better positioned to provide impartial assistance, especially within Australia.