Privacy Policy

This Privacy Policy explains how True Fortune, operated through the website truefortune-aussie.com, collects, uses, discloses, and protects personal information of players and visitors located in Australia and other locations. It applies to all users who access or use our website, review content, tools, or related services, whether or not they register an account. By using this site, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective from 1 January 2026 and replaces any earlier versions published on this website.

Who We Are

For the purposes of this Privacy Policy, references to "we", "us" or "our" mean the private offshore entity operating the True Fortune brand in connection with the website truefortune-aussie.com. Based on currently available information, the brand "True Fortune" is associated with an operator established in Curaçao and presumed to operate under the Antillephone N.V. 8048/JAZ master licence framework. However, the precise legal entity name, registered office address, and company registration number of the operator remain opaque and have not been publicly verified as of 2026.

Because of this limited corporate transparency, you should exercise caution when interacting with any related gambling service. This website is a review and informational environment relating to True Fortune and offshore gambling offerings targeting Australian players; it does not hold an Australian gambling licence and is not authorised by the Australian Communications and Media Authority (ACMA).

Contact Details

• Website: https://truefortune-aussie.com
• Support email: [email protected]
• General information email: [email protected]
• Telephone / contact form: not specified at this time.

Data Protection Contact

Given the offshore and non-Australian nature of the operator, no formal Data Protection Officer (DPO) has been publicly appointed. For all privacy and data protection questions, requests, or complaints, you may contact:

• Data Protection Contact: Privacy Team - True Fortune (offshore operator)
• Email: [email protected] (primary channel for privacy matters)
• Preferred language: English

When contacting us, please include sufficient details (such as screenshots, account identifiers, or transaction references) so we can identify you and handle your request in a secure and timely manner.

What Personal Data We Collect

We collect and process different categories of personal information depending on how you interact with True Fortune and any linked gambling services associated with True Fortune.

Identification and Contact Data

• Basic personal details: full name, date of birth, country of residence, and, where required for verification, government-issued identification details (e.g., ID number, passport number) supplied to the underlying gambling operator.
• Contact data: email address, telephone number (if provided), and any other contact details you submit when registering, subscribing to newsletters, or contacting support at [email protected] or [email protected].
• Account data: username, internal account identifiers, security questions and answers, and language preferences associated with your True Fortune profile where applicable.

Technical and Usage Data

• Technical identifiers: IP address, device identifiers, browser type, operating system, time zone, and approximate geolocation inferred from your IP address.
• Log and session data: access times, pages viewed, referral URLs, clickstream data, interaction with banners or links, errors, and performance metrics.
• Device and network data: hardware model, unique device identifiers, network provider, language settings, and other diagnostic information.

Payment and Financial Data

• Payment information: limited card or account information (such as masked card numbers, transaction IDs, payment method type) processed via integrated payment partners of the True Fortune gambling service.
• Transaction data: deposits, withdrawals, bonuses, chargebacks, refunds, and transaction timestamps, currencies, and amounts.
• Financial verification data: records and documents required for anti-money laundering (AML) and "know your customer" (KYC) checks, which may include proof of address, bank statements, or screenshots of payment wallets provided through secure channels.

Behavioral and Service Usage Data

• Gaming and betting history: game sessions, stakes, wins and losses, bonuses claimed, wagering progress, game preferences, and responsible gambling limits set by you.
• Interaction data: clicks on promotions, views of reviews and guides, navigation patterns across truefortune-aussie.com, and engagement with email campaigns (opens, clicks, unsubscribes).
• Customer support records: content of emails, chat transcripts, complaint details, and any supporting documentation you provide.

Cookies and Similar Technologies

• Cookies: small text files placed on your browser or device to store preferences, keep you logged in, secure your sessions, and analyse site usage.
• Tracking technologies: web beacons, pixels, tags, SDKs, and similar technologies used to measure the effectiveness of our pages, content, and partner advertising.
• Third-party tools: analytics and advertising tools (for example, Google Analytics or similar solutions) that may set their own cookies and collect pseudonymous identifiers, subject to your consent where required.

Where we are required by applicable law, we will obtain your explicit consent before setting non-essential cookies or using tracking technologies for marketing and behavioural analytics.

Legal Basis for Processing

Depending on your location and the nature of your interaction with True Fortune and related True Fortune services, we rely on several legal grounds to process your personal information. These grounds reflect principles comparable to those contained in the EU General Data Protection Regulation (GDPR) and, where relevant, international best practice. While this site targets Australian users, and Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) provide the primary framework, we also consider global standards in structuring our practices.

• Consent: We rely on your explicit or implied consent to:
  • Send you marketing communications and promotional offers by email or other electronic means.
  • Use analytics and advertising cookies, pixels, and tracking technologies that are not strictly necessary for the operation of the site.
  • Process certain sensitive or high-risk categories of data (for example, detailed behavioural profiling) where required by law or where prudent given the nature of online gambling.
  You may withdraw your consent at any time, as described in the "Your Rights" section.
• Performance of a contract or steps prior to entering into a contract: We process your information where it is necessary to:
  • Register, verify, and administer your True Fortune player account.
  • Provide access to games, promotions, and support services.
  • Process deposits, withdrawals, and other financial transactions.
  • Manage loyalty programs, bonuses, and related benefits.
• Legitimate interests: We process data to pursue our legitimate business interests, balanced against your privacy rights, including:
  • Preventing, detecting, and investigating fraud, money laundering, and other illegal or abusive activities.
  • Maintaining and improving the security, integrity, and performance of our website, systems, and services.
  • Analysing player behaviour in aggregate to enhance user experience, optimise content, and inform product development.
  • Defending our legal rights and responding to actual or potential disputes, claims, or complaints.
• Compliance with legal obligations: We process certain information because we are legally required to do so, including:
  • Conducting identity verification (KYC) and ongoing monitoring in line with anti-money laundering (AML) rules and counter-terrorism financing obligations applicable in the operator's jurisdiction (e.g., Curaçao) and in relevant financial channels.
  • Complying with record-keeping, reporting, and cooperation duties imposed by supervisory authorities or law enforcement bodies.
  • Honouring responsible gambling and consumer protection requirements where they apply.

In some cases, more than one legal basis may apply to the same processing activity. Where we rely on consent and you later withdraw it, we may continue to process your data if another legal basis still applies (for example, retention required for AML record-keeping).

Purpose of Processing

We use the personal data we collect for clearly defined and lawful purposes. These purposes are aligned with providing a functional gambling environment related to True Fortune, complying with regulatory requirements, and maintaining a safe and responsible experience for users accessing truefortune-aussie.com.

• Provision and administration of services:
  • To create, manage, and maintain your True Fortune player account and any related profiles.
  • To facilitate access to games, promotions, and features available through or referenced by truefortune-aussie.com.
  • To process deposits, withdrawals, and other financial transactions using third-party payment providers.
• Customer support and communication:
  • To respond to your queries, complaints, and requests sent to [email protected] or [email protected].
  • To send important service messages such as account alerts, security notices, and updates to our terms and policies.
• Service improvement and analytics:
  • To analyse usage of our website and related services, including navigation behaviour and game preferences.
  • To troubleshoot technical issues, optimise performance, and improve the design and content of our pages and reviews.
  • To conduct A/B testing, conversion tracking, and user experience research using aggregated or pseudonymised data.
• Marketing and personalisation:
  • To send promotional offers, newsletters, and targeted messages about products and services associated with True Fortune, subject to your marketing preferences.
  • To tailor on-site content and recommendations based on your previous interactions, betting history, and expressed interests.
• Fraud prevention, security, and risk management:
  • To verify your identity, detect suspicious behaviour, and prevent fraud, money laundering, bonus abuse, or account takeover.
  • To ensure the technical and organisational security of our systems, including monitoring for unauthorised access or misuse.
  • To cooperate with regulators and law enforcement authorities where we have a legal obligation or lawful basis to do so.
• Legal and regulatory compliance:
  • To satisfy applicable KYC/AML obligations and financial reporting rules in relevant jurisdictions (e.g., Curaçao regulatory framework).
  • To maintain records required by law, handle disputes, and enforce our rights under contracts and policies.

Disclosure & Sharing

We may share your personal information with carefully selected third parties for the purposes described in this Privacy Policy. We do not sell your personal information. Any sharing is subject to appropriate contractual safeguards, confidentiality obligations, and, where required, your consent.

Service Providers and Technical Partners

• Payment processors and financial institutions: to process deposits, withdrawals, and other transactions associated with your True Fortune account, including banks, card schemes, e-wallet providers, and payment gateways.
• IT, hosting, and infrastructure vendors: cloud service providers, data centres, content delivery networks, and email delivery services that host our systems and support our operations.
• Analytics and security partners: providers of analytics tools, anti-fraud solutions, identity verification systems, and cybersecurity technologies.

Affiliates, Group Companies, and Marketing Partners

• Affiliated brands and group entities: other websites or companies under common control or ownership with the True Fortune operator, for consolidated reporting, compliance, and service optimisation.
• Affiliate and advertising networks: subject to your consent where required, we may share pseudonymised identifiers or limited data with marketing partners to measure campaign performance and tailor advertising on our site or third-party platforms.

Regulators, Authorities, and Dispute Counterparties

• Regulatory and supervisory bodies: including but not limited to gambling regulators in Curaçao and other jurisdictions, as well as national communications, consumer, or financial authorities, where we must comply with legal obligations or enforcement actions.
• Law enforcement and courts: when required to do so by law, court order, or official request, or where disclosure is necessary to establish, exercise, or defend legal claims.
• Professional advisers: lawyers, auditors, consultants, and other professionals bound by confidentiality obligations, assisting us with legal, financial, or risk-management matters.

Corporate Transactions

• Business transfers: in the event of a merger, acquisition, sale of assets, restructuring, or insolvency involving the True Fortune operator or its assets, personal data may be transferred to one or more third parties as part of the transaction, subject to safeguards and continuity of protections.

Where personal data is shared, we endeavour to limit it to what is strictly necessary and to ensure that recipients process it only in accordance with our instructions and applicable law.

International Transfers

True Fortune is operated by an offshore entity believed to be established in Curaçao. Consequently, your personal data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not provide the same level of data protection as the laws of Australia or the European Union.

• Primary locations: Curaçao (operator jurisdiction), the European Union/European Economic Area (for certain service providers), and other countries where our technical, payment, and analytics partners maintain infrastructure, such as the United States, the United Kingdom, or Asia-Pacific locations.
• Safeguards: Where we transfer personal data to third parties or service providers located in countries without an "adequate" level of protection, we seek to implement appropriate safeguards, including:
  • Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms approved or recommended by recognised regulators.
  • Technical measures such as encryption in transit and at rest, data minimisation, and access controls.
  • Organisational policies requiring recipients to maintain confidentiality and security and to process data solely for specified purposes.
• Limitations: As a private offshore operator with opaque ownership and unverified licensing status, we may not always be able to provide exhaustive details of each transfer location or specific recipient. Nonetheless, we strive to apply recognised international standards for cross-border transfers to the extent practically possible.

By using truefortune-aussie.com and related services, you acknowledge that your information may be transferred to and processed in countries outside your home jurisdiction under the safeguards described above.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements. Retention periods may vary by data category, regulatory environment, and the nature of our relationship with you.

General Retention Principles

• Active account data: Information associated with your active True Fortune account is retained for as long as your account remains open and for a subsequent period necessary to address any disputes, enforce our terms, or comply with regulatory requirements.
• Closed account data: After you close your account or your account is terminated, we typically retain core identification, transactional, and compliance records for a period of up to five (5) years, unless a longer period is required by AML/KYC or other legal obligations, or necessary to defend legal claims.
• Marketing data: Contact details used for marketing are retained until you opt out or withdraw consent. We may keep a record of your opt-out request indefinitely to ensure we respect your choice.
• Technical logs and analytics data: Technical logs, IP records, and analytics information are usually retained for between six (6) months and three (3) years, depending on the type of data and security or analytical needs, after which they are anonymised or deleted.

Deletion and Anonymisation

• Deletion criteria: We will delete or irreversibly anonymise personal data when:
  • The data is no longer necessary for the purposes for which it was collected.
  • Retention is no longer required by applicable law or regulatory guidance.
  • You successfully exercise your right to erasure and no overriding legal grounds for retention exist.
• Back-ups: Data stored in back-up or archival systems may take additional time to be fully purged; during this period, it is securely stored and isolated from routine processing.

Because AML and gambling regulations in some jurisdictions require longer record-keeping, certain core records (such as identity and transaction data) may be stored beyond the general retention timeframes, but only for the minimum period required and with restricted access.

Your Rights

We recognise a range of rights designed to give you control over your personal data. These rights are aligned with international best practices, including principles found in the EU GDPR and, by analogy, the comprehensive privacy frameworks adopted in other jurisdictions. While Australian privacy laws differ from GDPR and Mexican regulations, we aim to structure responses in a similar, user-centric way.

Available Rights

• Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of such data, together with information about the purposes of processing, categories of data, and recipients.
• Right to rectification: You can ask us to correct inaccurate personal data or complete incomplete data, including updating contact details or correcting identification information.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data when:
  • The data is no longer necessary for the purposes for which it was collected.
  • You withdraw consent where consent is the sole basis for processing.
  • You object to processing and there are no overriding legitimate grounds for continued processing.
  • The data has been unlawfully processed or must be deleted to comply with a legal obligation.
  We may decline or delay deletion where retention is required by AML, gambling, or other regulatory rules.
• Right to restriction of processing: You can request that we temporarily restrict processing of your data (other than storage) when:
  • You contest the accuracy of the data.
  • Processing is unlawful but you oppose erasure.
  • We no longer need the data but you require it for the establishment, exercise, or defence of legal claims.
  • You have objected to processing and we are verifying whether our legitimate grounds override yours.
• Right to object: You can object at any time to processing of your personal data for:
  • Direct marketing purposes (including profiling related to direct marketing).
  • Certain processing based on legitimate interests, on grounds relating to your particular situation.
  Where you object to direct marketing, we will stop processing your data for that purpose.
• Right to data portability: Where technically feasible and legally required, you may request that we provide you or another controller with a structured, commonly used, and machine-readable copy of certain personal data you have provided to us, when processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

1. Submit a request: Send an email to [email protected] clearly stating:
   • Your full name and contact details.
   • The nature of your request (access, rectification, deletion, restriction, objection, portability, or withdrawal of consent).
   • Any relevant account identifiers, transaction references, or supporting documents required to verify your identity.
2. Verification: We may request additional information or documentation to confirm your identity and protect the security of your account and data.
3. Response timeframe: We aim to respond to legitimate requests without undue delay and in any event within thirty (30) days of receipt. If your request is particularly complex or we receive a large number of requests, we may extend this period by an additional thirty (30) days and will inform you of the extension and reasons.
4. Fees: We handle requests free of charge. However, we may charge a reasonable fee or refuse to act on a request if it is manifestly unfounded, excessive, or repetitive.

Please note that certain rights may be limited where we must retain or process data due to overriding legal obligations (for example, AML requirements) or where disclosure would adversely affect the rights and freedoms of others.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate, secure, and improve truefortune-aussie.com and related services, and to provide a better user experience.

Types of Cookies

• Session cookies: Temporary cookies that are stored on your device only during your browser session and are deleted when you close your browser. They support core functionality such as navigation and maintaining your login state.
• Persistent cookies: Cookies that remain on your device for a defined period or until you delete them. They help us remember your preferences, such as language or region, and may be used for analytics and performance measurement.
• First-party cookies: Cookies set directly by truefortune-aussie.com to support essential functions, preferences, and security.
• Third-party cookies: Cookies set by third-party services integrated into our site, such as analytics providers, advertising networks, and social media platforms.

Purposes of Cookies

• Strictly necessary / functional: Required for the operation of the site, enabling core features such as logging in, account management, fraud prevention, and security.
• Analytics and performance: Used to collect information about how visitors use the site, such as which pages are visited most frequently, how long users stay on each page, and error messages encountered. These cookies help us improve site performance and usability.
• Advertising and personalisation: Used to deliver relevant advertising, track the performance of campaigns, limit the number of times you see a particular advertisement, and understand the effectiveness of our marketing. These cookies may create a pseudonymous profile of your interests.

Managing Cookies

• Browser settings: Most web browsers allow you to:
  • View which cookies are stored on your device.
  • Delete existing cookies.
  • Block some or all cookies from being set.
  • Set preferences for certain websites.
  If you choose to block cookies, some features of the site may not function properly.
• On-site controls: Where available, we may provide an internal consent banner or preferences centre allowing you to accept or reject non-essential cookies (such as advertising or advanced analytics cookies).
• Opt-out from third-party tools: Some third-party providers offer their own opt-out mechanisms (for example, through industry tools or their own privacy settings). We recommend consulting the relevant third-party privacy policies for more information.

Data Security

We implement a range of technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. While no system can guarantee absolute security, we continuously strive to maintain a level of security appropriate to the risks associated with online gambling, financial transactions, and cross-border data transfers.

Technical Measures

• Encryption in transit: Data transmitted between your browser and our servers is protected using Transport Layer Security (TLS) version 1.2 or higher, helping prevent interception and tampering.
• Encryption at rest: Sensitive data is stored using industry-standard encryption or hashing mechanisms, with encryption keys managed under strict access controls.
• Access controls and authentication: Systems are protected by layered access controls, including strong password policies, role-based access, and, where appropriate, multi-factor authentication for administrative accounts.
• Network and infrastructure security: Firewalls, intrusion detection and prevention systems, anti-malware tools, and regular vulnerability management practices are used to safeguard our infrastructure.

Organisational Measures

• Policies and procedures: Internal policies govern how personal data is handled throughout its lifecycle, including collection, use, disclosure, retention, and disposal.
• Staff training: Personnel with access to personal data receive appropriate training on confidentiality, security, and data protection obligations.
• Third-party oversight: We seek to ensure, through contracts and due diligence, that service providers handling personal data maintain adequate security measures consistent with our expectations.
• Incident response: Procedures are in place to detect, investigate, and respond to suspected data breaches or security incidents, including notification to affected individuals and relevant authorities where legally required.

Although we endeavour to align our practices with widely recognised security standards (such as the principles underlying ISO 27001 and SOC 2 frameworks), we do not claim formal certification under any particular standard unless explicitly stated on truefortune-aussie.com.

Complaints & Contacts

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, you are encouraged to contact us first so that we can attempt to resolve the issue directly.

How to Contact Us

• Primary privacy contact email: [email protected]
• Customer support email: [email protected]
• Postal address: A dedicated postal address for privacy matters has not been publicly specified by the offshore operator. Any written communication should therefore be initiated via email so that we can provide appropriate instructions or contact points.

Complaint Procedure

1. Initial contact: Send a detailed description of your concern or complaint to [email protected], including:
   • Your full name and contact details.
   • Any relevant account identifiers or transaction references.
   • A clear explanation of the issue and the outcome you are seeking.
2. Acknowledgement: We will endeavour to acknowledge receipt of your complaint within seven (7) business days.
3. Investigation and response: We will investigate your complaint and aim to provide a substantive response within thirty (30) days. For complex matters, we may need more time, in which case we will inform you of the delay and provide an indicative timeframe.
4. Escalation: If you are not satisfied with our response, you may request further review or escalate your concern to an appropriate supervisory authority as described below.

Escalation to Supervisory Authorities

Because True Fortune and True Fortune operate as offshore services targeting Australian users, different authorities may have overlapping interests:

• Australia - Online gambling and communications:
  • Australian Communications and Media Authority (ACMA)
  • Website: https://www.acma.gov.au
  • Blocked gambling sites list: https://www.acma.gov.au/blocked-gambling-websites
  You may report concerns about illegal offshore gambling services to the ACMA, particularly where you believe the Interactive Gambling Act 2001 has been breached.
• Australia - General privacy matters:
  • Office of the Australian Information Commissioner (OAIC)
  • Website: https://www.oaic.gov.au
  • Complaints: refer to the OAIC's online guidelines and forms.
• Other jurisdictions (EU, Latin America, etc.): If you are located outside Australia, you may have the right to lodge a complaint with your local data protection or consumer authority. Contact details are generally available on national government or regulator websites.

We encourage you to contact us first so that we can attempt to resolve any issues amicably and efficiently.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal or regulatory requirements, or other operational needs. Any updated version will be posted on truefortune-aussie.com with a clearly indicated "Last updated" date.

Notification of Changes

• On-site notices: Material changes will be highlighted by placing a prominent notice on our website, such as a banner or pop-up on key pages.
• Email notifications: Where feasible and appropriate, we may notify registered users by email sent to the most recent address on file (for example, support or marketing communications) about significant updates.
• Account dashboard alerts: For users with a True Fortune account and access to a dashboard, we may display alerts or notifications about material policy changes upon login.

Advance Notice and User Choices

• Advance notice for significant changes: For changes that materially affect your rights or the way we process your personal data, we will, where practicable, provide at least thirty (30) days' notice before the updated policy becomes effective.
• Right to object or close account: If you do not agree with the revised Privacy Policy, you may choose to discontinue use of truefortune-aussie.com and, where applicable, request closure of your True Fortune account or exercise your rights as described in the "Your Rights" section.

Last updated: January 2026. Any substantial changes since the previous version will be summarised in a changelog or explanatory note accessible from this page or via user communications.